IT Portal

CPBM IT Portal

Knowledge Hub - All IT Resources

Updates: 35

CPBM IT Team IT Org Chart IT Team JDs IT Policies Help Desk Enterprise Network Topology Network Devices Network Layers Cisco Switch Commands 📐 VLSM Subnet Generator 🧮 Subnetting Calculator ISO 27001 Documents Inventory System Digital Library IT General Notes IP Phones

SOP: IP Phone Set Complaints

1. Complaint Received:
   Upon receiving a complaint regarding an IP phone set, begin by checking the device’s network connectivity.
2. Ping Test:
   • If IP is pingable: Raise a complaint/ticket to Sybrid Team for reconfiguration of the phone.
   • If IP is not pingable: Proceed to the next step.
3. Local Connectivity Check:
   • The CPBM Local Support Team will check the physical/network connectivity of the IP phone.
   • Reset the phone set if required.
4. Replacement (if necessary):
   • If the phone still does not work after troubleshooting, replace the IP phone set.
   • The MAC address of the new set will be added/registered by Sir Kamran or Sir Waqas.
5. Final Verification:
   • After replacement or reconnection, confirm that the IP is pingable.
   • Once pinging successfully, inform Sybrid Team again for reconfiguration.
6. Labeling:
   • After the configuration and verification process is completed, the IT Team will paste the name and extension label on the new telephone set.
7. Handover & Record Keeping:
   • After labeling, the concerned department individual will come and receive the telephone set.
   • The handover details — Date, Name, Employee Name, Signature, and MAC Address — will be recorded in the IT Handing Over Register.

Printers & Plotters Inventory HP Printer Service Codes Printer Technical Features System Administrator Windows Versions CPBM Fillable Leave Form ERP System Payroll & Attendance Attendance Machines & TMS Dashboard Barcode Scanner Vendor Management I-Sol Vendor Payment Procedure IT Interview Q&A CPBM Visitor Portal Monthly Newsletter 🕋حج قرعہ اندازی 2026

Comprehensive IT Functions of CPBM

• Define IT policies, SOPs, and strategic plans aligned with corporate objectives.

• Ensure compliance with IT standards, audit, and best practices.

• Manage IT budgets, procurement, and vendor relationships.

• Supervise IT team performance, KPIs, and departmental development.

• Coordinate with management, HODs, and vendors for IT-related decisions.

• Conduct IT risk assessments and ensure business continuity planning.

• Setup, configure, and maintain Oracle ERP modules and schemas.

• Coordinate with Oracle Corporation through SRs or support platforms.

• Manage ERP DBA activities, maintenance, and troubleshooting.

• Handle ERP customization, patching, and development updates.

• Support month-end closing activities and data extraction.

• Monitor user access, ERP roles, and data integrity.

• Design, deploy, and maintain LAN/WAN, VPN, and Wi-Fi networks.

• Ensure network security via firewalls, IDS/IPS, and access policies.

• Monitor connectivity across mills, offices, and warehouses.

• Configure switches, routers, and access points.

• Manage IP phones, Internet, and solar network maintenance.

• Maintain uptime and network performance.

• Support and maintain SCADA, DCS, and QCS systems.

• Manage automation backups for COGEN, Boilers, and Sheeters.

• Support ESXi virtualization for automation servers.

• Coordinate with vendors for system maintenance and upgrades.

• Implement cybersecurity and data protection measures.

• Perform regular backups and ensure disaster recovery readiness.

• Manage antivirus, endpoint, and patch management systems.

• Enforce password policies and secure authentication.

• Monitor logs and investigate security incidents.

• Manage physical and virtual servers (ESXi, VMware, Windows).

• Ensure server installation, configuration, and performance.

• Maintain backups and test disaster recovery plans.

• Oversee data center power and cooling systems.

• Develop and maintain in-house applications (Gate, GRN, QAS, etc.).

• Manage and update internal web portals (QMS, document control).

• Enhance digital workflows and ERP integrations.

• Support barcode systems, scanners, and custom reports.

• Provide first and second-level user support.

• Troubleshoot hardware, software, and network issues.

• Install and maintain desktops, laptops, printers, and peripherals.

• Maintain IT complaint records and resolution logs.

• Provide 24/7 support to remote locations.

• Maintain biometric attendance and HRIS systems.

• Support CCTV network and software maintenance.

• Manage access rights and ensure data synchronization.

• Ensure continuous surveillance system uptime.

• Train IT staff and end users on new technologies.

• Document IT workflows and knowledge bases.

• Promote innovation and adopt new technologies.

• Monitor KPIs and encourage skill development.

© 2026 CPBM IT Portal — All Rights Reserved.